Customer-Focused Security Officer: Welcoming & Safe Store

Mitie Cleaning & Hygiene Services; Cheshunt; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

20% colleague discount

SIA Licence renewal

Career progression

Mitie benefits package

Cycle to Work

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S Cheshunt. This customer-facing role focuses on safety, professionalism and service in a premium retail environment, protecting people, property and brand reputation.

You will be expected to maintain a visible presence, assist customers and colleagues, respond calmly to incidents and de‑escalate situations. The position offers guaranteed hours (45–52 per week), a £14.90 per hour salary, and industry-leading training.

Qualifications

• Must have 5 years trackable working history in the UK.

Responsibilities

• Create a visible, welcoming and reassuring presence within store
• Support customers and colleagues professionally and confidently
• Respond to incidents, theft and security concerns
• De-escalate challenging situations calmly and respectfully
• Collaborate with store teams as part of the wider environment
• Deliver high standards of professionalism, communication and customer service

Skills

Communication skills

Professionalism

Confidence

Calm under pressure

Customer focus

High standards

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S Cheshunt. This customer-facing role focuses on safety, professionalism and service in a premium retail environment, protecting people, property and brand reputation.

You will be expected to maintain a visible presence, assist customers and colleagues, respond calmly to incidents and de‑escalate situations. The position offers guaranteed hours (45–52 per week), a £14.90 per hour salary, and industry-leading training.