Retail Security Officer — Create Safe, Welcoming Experiences

Mitie Cleaning & Hygiene Services; Taunton; On-site; GBP 17,908 - 20,664; Full time

Benefits offered by this job

20% colleague discount

Company-funded SIA licence renewal

Full training and ongoing development

Mitie benefits package and MiDeals

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for an M&S store in Taunton. The role focuses on creating a safe, welcoming environment while protecting customers and colleagues in a premium retail setting.

The successful candidate will be confident, professional and people-focused, with the ability to stay calm under pressure and contribute to the store's positive customer journey. 45 guaranteed hours per week and industry-leading training are included.

Qualifications

• 5 years trackable working history in the UK.
• Experience in customer-facing roles and retail environments is desirable.

Responsibilities

• Create a visible, welcoming and reassuring presence in-store.
• Support customers and colleagues professionally and confidently.
• Respond to incidents, theft and security concerns.
• De-escalate challenging situations calmly and respectfully.
• Collaborate with store teams to deliver a safe, professional customer experience.

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for an M&S store in Taunton. The role focuses on creating a safe, welcoming environment while protecting customers and colleagues in a premium retail setting.

The successful candidate will be confident, professional and people-focused, with the ability to stay calm under pressure and contribute to the store's positive customer journey. 45 guaranteed hours per week and industry-leading training are included.