Retail Security Officer – Customer Experience

Mitie Cleaning & Hygiene Services; Bath; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Colleague discount 20%

SIA licence renewal

Training and development

Career progression

Wellbeing support

Job summary

Mitie Cleaning & Hygiene Services is recruiting for a Retail Security Officer at M&S Bath. The role is customer-facing within a premium retail environment, focusing on safety, professionalism and service while supporting the wider store experience.

You will maintain a secure environment and contribute to a positive customer journey, with strong emphasis on communication, calmness under pressure and collaboration with colleagues across the store.

Qualifications

• Confident, professional and people-focused individuals.
• Strong communication and customer service skills.
• 5 years trackable working history in UK.

Responsibilities

• Maintain a safe and secure environment within a premium retail setting.
• Contribute to the customer journey and store experience.
• Respond to incidents, theft and security concerns in a calm, professional manner.
• De-escalate challenging situations and work collaboratively with store teams.

Job description

Mitie Cleaning & Hygiene Services is recruiting for a Retail Security Officer at M&S Bath. The role is customer-facing within a premium retail environment, focusing on safety, professionalism and service while supporting the wider store experience.

You will maintain a secure environment and contribute to a positive customer journey, with strong emphasis on communication, calmness under pressure and collaboration with colleagues across the store.