Customer-Focused Retail Security Specialist

Mitie Cleaning & Hygiene Services; Banbury; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

20% colleague discount

Complimentary beverages and snacks on/

SIA licence renewal (company-funded)

Mitie benefits platform

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for the M&S store in Banbury. You will maintain a safe, welcoming environment and support the customer journey while protecting people, assets and the store ambience.

The role emphasizes professional conduct, calm under pressure and strong communication to create positive experiences for customers and colleagues in a premium retail setting.

Qualifications

• Must have 5 years of trackable working history in the UK.

Responsibilities

• Maintain a visible, welcoming security presence in-store.
• Support customers and colleagues professionally and confidently.
• Respond to incidents, theft and security concerns.
• De-escalate challenging situations calmly and respectfully.
• Collaborate with store teams as part of the wider M&S environment.
• Deliver high standards of professionalism, communication and customer service.

Skills

Customer-facing

Communication skills

Professionalism & emotional EI

Calm under pressure

Team collaboration

Security awareness

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for the M&S store in Banbury. You will maintain a safe, welcoming environment and support the customer journey while protecting people, assets and the store ambience.

The role emphasizes professional conduct, calm under pressure and strong communication to create positive experiences for customers and colleagues in a premium retail setting.