Customer-Focused Retail Security Officer (40+ hrs)

Mitie Cleaning & Hygiene Services; Worcester; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

£13.58 per hour

40+ hours per week

20% colleague discount

Cycle to Work Scheme

Life Assurance

Share Incentive Plan

Save As You Earn Scheme

MiDeals discounts

Mitie Stars recognition

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S in Worcester. You will help create a safe, welcoming environment while protecting customers, staff and products. The role requires staying calm under pressure, excellent communication, and a proactive approach to security in a busy retail setting.

You will be a visible presence in-store, assist customers, handle incidents, and support safe operations with store technology and teamwork. Competitive benefits apply.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Create a safe, welcoming and secure environment for customers and colleagues.
• Be a visible presence in-store, helping customers and protecting people and products.
• Operate in a fast-paced retail environment, staying alert and ready to step in when needed.
• Provide excellent customer service, greeting customers and offering professional support to staff and shoppers.
• Help prevent loss, respond to incidents, identify risks and support safe working practices.
• Use store technology (including mobile reporting and body-worn cameras) to support operations and incident management.
• Stay calm under pressure and act professionally in challenging situations and emergencies.
• Work as part of the store team to maintain high standards and adapt to changing needs.

Skills

Security experience

SIA licence

Customer service

Calm under pressure

Professional approach

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S in Worcester. You will help create a safe, welcoming environment while protecting customers, staff and products. The role requires staying calm under pressure, excellent communication, and a proactive approach to security in a busy retail setting.

You will be a visible presence in-store, assist customers, handle incidents, and support safe operations with store technology and teamwork. Competitive benefits apply.