Retail Security Officer: Calm, Customer-Focused Leader

Mitie Cleaning & Hygiene Services; West of England; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

40+ hours guaranteed

SIA licence renewal

Career progression

Staff discounts

Training and development

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S Bristol Cabot Circus to help maintain a safe, welcoming store environment and support customers and colleagues. This role offers a professional, customer-focused experience within a premium retail setting.

You will contribute to the store's security and customer journey, with ongoing training and development provided by Mitie, including SIA licence renewal and opportunities for progression within the retail security

Qualifications

• Strong communication and people skills.
• Professionalism and emotional intelligence.
• Confidence and sound judgement.
• A calm and positive approach under pressure.
• A genuine desire to help customers and colleagues.
• Pride in delivering high standards every day.

Responsibilities

• Maintaining a safe and secure environment while contributing to the customer journey.
• Create a visible, welcoming presence within the store.
• Respond to incidents, theft and security concerns.
• De-escalate challenging situations calmly and respectfully.
• Work collaboratively with store teams as part of the broader environment.
• Deliver high standards of professionalism, communication and service.

Skills

Communication skills

People skills

Professionalism

Emotional intelligence

Confidence

Calm under pressure

Customer-focused

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S Bristol Cabot Circus to help maintain a safe, welcoming store environment and support customers and colleagues. This role offers a professional, customer-focused experience within a premium retail setting.

You will contribute to the store's security and customer journey, with ongoing training and development provided by Mitie, including SIA licence renewal and opportunities for progression within the retail security