Retail Security Officer — Customer Experience Focus

Mitie Group plc.; Chichester; Vor Ort; GBP 25.000 - 31.000; Vollzeit

Benefits dieser Stelle

20% colleague discount

SIA licence renewal funded

Full training and development

Career progression

Employee recognition

Zusammenfassung

Mitie Group plc. is recruiting a Retail Security Officer for M&S in Chichester. You will maintain a safe, secure store environment while delivering an exceptional customer experience.

As part of the store team, you will respond to incidents, deter theft and support colleagues, enjoying industry-leading training and a clear path for career progression within Mitie and the retail security operation. This role offers guaranteed 40+ hours per week and competitive hourly pay.

Qualifikationen

• 5 years trackable UK work history required.
• Strong communication and people skills.
• Professionalism and emotional intelligence.
• Confidence and sound judgement.
• Calm and positive under pressure.
• Genuine desire to help customers and colleagues.
• Pride in delivering high standards daily.

Aufgaben

• Creating a visible, welcoming and reassuring presence within store.
• Supporting customers and colleagues professionally and confidently.
• Responding appropriately to incidents, theft and security concerns.
• Helping de-escalate challenging situations calmly and respectfully.
• Working collaboratively with store teams as part of the wider M&S environment.
• Delivering high standards of professionalism, communication and customer service at all times.

Kenntnisse

Communication

People skills

Professionalism

Emotional intelligence

Calm under pressure

Customer focus

Jobbeschreibung

Mitie Group plc. is recruiting a Retail Security Officer for M&S in Chichester. You will maintain a safe, secure store environment while delivering an exceptional customer experience.

As part of the store team, you will respond to incidents, deter theft and support colleagues, enjoying industry-leading training and a clear path for career progression within Mitie and the retail security operation. This role offers guaranteed 40+ hours per week and competitive hourly pay.