Retail Security Officer: Calm Protection & Customer Focus

B&M Retail; Cheltenham; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Store discount

Colleague portal discounts

Hospitality benefits

Job summary

B&M Retail in Cheltenham is hiring a Retail Security Officer. This full-time, permanent role covers daytime, evening and weekend shifts, with responsibilities including loss prevention, CCTV operation, and safeguarding customers and staff.

You will work closely with the Store Management Team to uphold safety standards, report incidents, and maintain a welcoming, secure store environment. Equal opportunities employer.

Qualifications

• Be able to follow procedures and stay composed in challenging situations.
• Strong verbal and written communication skills.
• Confident handling difficult conversations professionally.
• Demonstrates sound judgment, honesty, integrity and a strong work ethic.
• A supportive team player who takes pride in doing the right thing.

Responsibilities

• Actively monitoring the store to identify, prevent and report incidents.
• Operating and reviewing CCTV systems in line with company policies.
• Supporting the enforcement of Health & Safety procedures.
• Conducting investigations into stock loss, theft and fraud.
• Engaging with customers and colleagues to resolve situations calmly and effectively.

Skills

Attention to details

Calm under pressure

Strong communication

Professional conduct

Team player

Job description

B&M Retail in Cheltenham is hiring a Retail Security Officer. This full-time, permanent role covers daytime, evening and weekend shifts, with responsibilities including loss prevention, CCTV operation, and safeguarding customers and staff.

You will work closely with the Store Management Team to uphold safety standards, report incidents, and maintain a welcoming, secure store environment. Equal opportunities employer.