Flexible Retail Security Officer - Customer-Focused & Calm

B&M Retail Limited; Fareham; On-site; GBP 20,000 - 23,000; Full time

Job summary

B&M Retail Limited in Titchfield is seeking a confident and professional Temporary Retail Security Officer to safeguard people, products and the store while delivering a welcoming customer experience. This full-time, permanent role offers daytime, evening and weekend shifts, and integration with the Store Management Team to prevent loss and manage risk.

You will actively monitor, operate CCTV, enforce Health & Safety procedures, investigate stock loss and engage with customers and colleagues to

Qualifications

• Alert and calm under pressure with a customer-first mindset.
• Strong verbal and written communication skills.
• Ability to handle difficult conversations professionally.
• Sound judgement, honesty and integrity.

Responsibilities

• Actively monitor the store to identify, prevent and report incidents.
• Operate and review CCTV systems in line with policies.
• Support enforcement of Health & Safety procedures.
• Conduct investigations into stock loss, theft and fraud.
• Engage with customers and colleagues to resolve situations calmly.

Skills

Alertness

Calm under pressure

Communication skills

Professional conduct

Team player

Customer service mindset

Job description

B&M Retail Limited in Titchfield is seeking a confident and professional Temporary Retail Security Officer to safeguard people, products and the store while delivering a welcoming customer experience. This full-time, permanent role offers daytime, evening and weekend shifts, and integration with the Store Management Team to prevent loss and manage risk.

You will actively monitor, operate CCTV, enforce Health & Safety procedures, investigate stock loss and engage with customers and colleagues to