Retail Security Officer - Flexible Shifts & Customer Focus

B&M Retail; Hatfield; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Store discount

Employee portal discounts

Job summary

B&M Retail in Hatfield is looking for a confident Retail Security Officer to safeguard people and stock while delivering a welcoming customer experience. This full-time, permanent role offers daytime, evening and weekend shifts and a chance to work closely with store management to reduce loss and maintain safety.

You’ll monitor and report incidents, operate CCTV, enforce safety procedures, investigate stock loss and engage with customers and colleagues to resolve situations calmly.

Qualifications

• Willingness to monitor store and report incidents.
• Strong verbal and written communication skills are important.
• Ability to handle difficult conversations professionally.

Responsibilities

• Actively monitoring the store to identify, prevent and report incidents.
• Operating and reviewing CCTV systems in line with company policies.
• Supporting the enforcement of Health & Safety procedures.
• Conducting investigations into stock loss, theft and fraud.
• Engaging with customers and colleagues to resolve situations calmly and effectively.

Skills

Communication skills

Calm under pressure

Customer focus

Team player

Integrity

Tools

CCTV systems

Job description

B&M Retail in Hatfield is looking for a confident Retail Security Officer to safeguard people and stock while delivering a welcoming customer experience. This full-time, permanent role offers daytime, evening and weekend shifts and a chance to work closely with store management to reduce loss and maintain safety.

You’ll monitor and report incidents, operate CCTV, enforce safety procedures, investigate stock loss and engage with customers and colleagues to resolve situations calmly.