Retail Security & Safety Champion — Flexible Shifts

B&M Retail; Swindon; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Store discount

Colleague portal discounts

Benefits package

Job summary

B&M Retail in Swindon is seeking a confident Retail Security Officer to safeguard people, products and store environments while delivering a welcoming customer experience. This full-time, permanent role offers daytime, evening and weekend shifts and the opportunity to be an integral part of the store team.

You will monitor the store, operate CCTV, support Health & Safety, investigate stock loss and engage with customers and colleagues to resolve situations calmly and professionally.

Qualifications

• Ability to follow procedures and remain composed in challenging situations.
• Strong verbal and written communication skills.
• Confidence handling difficult conversations in a professional manner.
• Sound judgement, honesty, integrity and a strong work ethic.
• A supportive team player who takes pride in doing the right thing.

Responsibilities

• Actively monitoring the store to identify, prevent and report incidents.
• Operating and reviewing CCTV systems in line with company policies
• Supporting the enforcement of Health & Safety procedures.
• Conducting investigations into stock loss, theft and fraud.
• Engaging with customers and colleagues to resolve situations calmly and effectively.

Skills

Following procedures

Verbal communication

Written communication

Conflict resolution

Team player

Customer-first mindset

Tools

CCTV systems

Job description

B&M Retail in Swindon is seeking a confident Retail Security Officer to safeguard people, products and store environments while delivering a welcoming customer experience. This full-time, permanent role offers daytime, evening and weekend shifts and the opportunity to be an integral part of the store team.

You will monitor the store, operate CCTV, support Health & Safety, investigate stock loss and engage with customers and colleagues to resolve situations calmly and professionally.