Retail Security Pro — Calm, Customer‑Focused Guard

B&M Retail; Norwich; Presencial; GBP 21.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff discount

Employee benefits portal

Career development opportunities

Descripción de la vacante

B&M Retail in Norwich is seeking a confident Temporary Retail Security Officer to safeguard people, products and the store environment while delivering a welcoming customer experience. This full-time, permanent role offers daytime, evening and weekend shifts, contributing to a safe and professional store team.

You will monitor for incidents, review CCTV, enforce health & safety, investigate stock loss or theft, and engage with customers calmly.

Formación

• Ability to follow procedures and remain composed in challenging situations.
• Strong verbal and written communication skills.
• Confidence handling difficult conversations in a professional manner.
• Sound judgement, honesty, integrity and a strong work ethic.
• A supportive team player who takes pride in doing the right thing.

Responsabilidades

• Actively monitoring the store to identify, prevent and report incidents
• Operating and reviewing CCTV systems in line with company policies
• Supporting the enforcement of Health & Safety procedures
• Conducting investigations into stock loss, theft and fraud
• Engaging with customers and colleagues to resolve situations calmly and effectively

Conocimientos

Observation

Vigilance

Communication

Team-Player

Integrity

Conflict-Management

Descripción del empleo

B&M Retail in Norwich is seeking a confident Temporary Retail Security Officer to safeguard people, products and the store environment while delivering a welcoming customer experience. This full-time, permanent role offers daytime, evening and weekend shifts, contributing to a safe and professional store team.

You will monitor for incidents, review CCTV, enforce health & safety, investigate stock loss or theft, and engage with customers calmly.