Retail Security Officer (Flexible Shifts)

B&M Retail Limited; Bedford; On-site; GBP 21,000 - 25,000; Full time

Job summary

B&M Retail Limited in the United Kingdom is seeking a confident Retail Security Officer to safeguard people, products and store environments while delivering a welcoming customer experience. The role is full-time and permanent with shift flexibility across daytime, evening and weekends.

You will monitor the store, operate CCTV, support health and safety procedures, conduct investigations into stock loss, theft and fraud, and engage with customers and colleagues to resolve situations calmly.

Qualifications

• Ability to follow procedures and remain composed in challenging situations.
• Strong verbal and written communication skills.
• Confidence handling difficult conversations in a professional manner.
• Sound judgement, honesty, integrity and a strong work ethic.
• A supportive team player who takes pride in doing the right thing.

Responsibilities

• Actively monitoring the store to identify, prevent and report incidents
• Operating and reviewing CCTV systems in line with company policies
• Supporting the enforcement of Health & Safety procedures
• Conducting investigations into stock loss, theft and fraud
• Engaging with customers and colleagues to resolve situations calmly and effectively

Skills

Procedural follow-through

Verbal communication

Written communication

Confident in difficult conversations

Team player

Job description

B&M Retail Limited in the United Kingdom is seeking a confident Retail Security Officer to safeguard people, products and store environments while delivering a welcoming customer experience. The role is full-time and permanent with shift flexibility across daytime, evening and weekends.

You will monitor the store, operate CCTV, support health and safety procedures, conduct investigations into stock loss, theft and fraud, and engage with customers and colleagues to resolve situations calmly.