Retail Security Officer — Calm, Customer‑Focused & Secure Stores

Mitie Group; Belfast City District; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

£16.50 per hour discount

Colleague discount

SIA licence renewal

Share Incentive Plan

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Group, on behalf of M&S, seeks a Support Security Officer to help create a safe, welcoming and secure environment for customers and staff across Belfast and surrounding areas. You will stay calm under pressure, demonstrate a professional approach, and use store technology to support operations and incident management.

You will contribute to loss prevention and incident response, while providing excellent customer service in a fast-paced retail setting.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• All candidates must be able to provide a 5-year checkable work history within the UK.

Responsibilities

• Create a safe, welcoming and secure environment for customers and colleagues.
• Operate in a fast-paced retail setting, staying alert and ready to respond.
• Help keep stores safe and secure, focusing on loss prevention and incident response.
• Use store technology and reporting systems to support operations and incidents.

Skills

Customer service

Calm under pressure

Professional approach

Proactive mindset

Strong communication

Tools

Store technology

Body-worn cameras

Job description

Mitie Group, on behalf of M&S, seeks a Support Security Officer to help create a safe, welcoming and secure environment for customers and staff across Belfast and surrounding areas. You will stay calm under pressure, demonstrate a professional approach, and use store technology to support operations and incident management.

You will contribute to loss prevention and incident response, while providing excellent customer service in a fast-paced retail setting.