Retail Security Officer — Calm, Customer‑Focused & Safe

Mitie Group plc.; Barnstaple; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

20% colleague discount (after a qual.)

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Group plc. is seeking a Support Retail Security Officer for M&S in Barnstaple. You will be a visible presence in-store, ensuring safety, security and a welcoming environment for customers and colleagues.

The role requires calm under pressure, professional conduct, and the ability to use store technology and reporting systems. A proactive, customer-focused attitude is essential for protecting people, store operations and products.

Qualifications

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

Responsibilities

• Operate in a fast-paced retail environment and remain alert to incidents.
• Prevent loss and respond to incidents to protect customers, staff and products.
• Identify risks and support safe ways of working within the store.
• Use store technology, including mobile reporting systems and body-worn cameras.
• Stay calm under pressure and act professionally in challenging situations.
• Collaborate with store colleagues to maintain high standards and support operations.

Skills

Customer service

Communication

Interpersonal skills

Calm under pressure

Proactive mindset

Job description

Mitie Group plc. is seeking a Support Retail Security Officer for M&S in Barnstaple. You will be a visible presence in-store, ensuring safety, security and a welcoming environment for customers and colleagues.

The role requires calm under pressure, professional conduct, and the ability to use store technology and reporting systems. A proactive, customer-focused attitude is essential for protecting people, store operations and products.