Retail Security Officer: Calm, Customer-Focused Guardian

Mitie Group plc.; City of Edinburgh; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

20% colleague discount

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Group plc. is seeking a Retail Support Security Officer to support M&S stores across the Edinburgh area. You will help keep customers and colleagues safe, respond to incidents, and maintain a calm, professional presence throughout the shift.

The role emphasizes strong customer service, teamwork, and the ability to stay composed under pressure. Experience with store technology and incident management is beneficial.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Create a safe, welcoming and secure environment for customers and colleagues.
• Operate in a fast-paced retail setting, staying alert and responsive.
• Prevent loss, respond to incidents and identify risks to support safe operations.
• Utilise store technology and body-worn cameras for incident management.
• Work closely with store colleagues to maintain high standards and support operations.

Skills

Security experience

SIA licence

Communication skills

Calm under pressure

Customer service

Job description

Mitie Group plc. is seeking a Retail Support Security Officer to support M&S stores across the Edinburgh area. You will help keep customers and colleagues safe, respond to incidents, and maintain a calm, professional presence throughout the shift.

The role emphasizes strong customer service, teamwork, and the ability to stay composed under pressure. Experience with store technology and incident management is beneficial.