Retail Security Officer — Calm, Customer-Focused Protector

Mitie Group plc.; Truro; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

20% colleague discount

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Group plc. is hiring a Support Retail Security Officer for M&S in Truro, covering Kingsley Village and Hayle. Applicants must have own transport and be able to travel to these areas.

The role offers £16.20 per hour and focuses on creating a safe, welcoming environment for our customers and colleagues. You'll stay calm under pressure, lead with professionalism, and protect people, stores and products while delivering great service.

Qualifications

• Previous security experience preferred.
• SIA licence desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Provide a visible store presence to assist customers.
• Prevent loss, respond to incidents, and identify risks.
• Use store technology, including mobile reporting systems and body-worn cameras.
• Support store operations and incident management.
• Stay calm under pressure and act professionally.
• Collaborate with colleagues to maintain high standards.

Skills

Strong communication

Customer service

Calm under pressure

Team player

Proactive mindset

Decision making

Customer focus

Job description

Mitie Group plc. is hiring a Support Retail Security Officer for M&S in Truro, covering Kingsley Village and Hayle. Applicants must have own transport and be able to travel to these areas.

The role offers £16.20 per hour and focuses on creating a safe, welcoming environment for our customers and colleagues. You'll stay calm under pressure, lead with professionalism, and protect people, stores and products while delivering great service.