Retail Security Officer: Calm, Customer‑Focused Guardian

Mitie Group plc.; Glasgow; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

20% colleague discount (after a qualf.

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Group plc. is seeking a Support Retail Security Officer for M&S in Glasgow. You will create a safe, welcoming and secure environment for customers and staff while protecting people and products across multiple store locations in Glasgow and surrounding areas.

The role requires calmness under pressure, a professional demeanor, and a customer-focused approach. You will be visible in-store, providing assistance and contributing to incident prevention and safety procedures.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Create a safe, welcoming and secure environment for customers and colleagues.
• Deter loss, respond to incidents, identify risks and support safe ways of working.
• Use store technology and body-worn cameras to support store operations and incident management.
• Stay calm under pressure and act professionally and confidently.

Skills

Security experience

Communication skills

Interpersonal skills

Calm under pressure

Professional approach

Proactive mindset

Customer service passion

Tools

SIA licence (desirable)

Job description

Mitie Group plc. is seeking a Support Retail Security Officer for M&S in Glasgow. You will create a safe, welcoming and secure environment for customers and staff while protecting people and products across multiple store locations in Glasgow and surrounding areas.

The role requires calmness under pressure, a professional demeanor, and a customer-focused approach. You will be visible in-store, providing assistance and contributing to incident prevention and safety procedures.