Retail Security Officer: Calm, Customer-Focused, 40+ Hrs

Mitie Cleaning & Hygiene Services; Rushden; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

20% colleague discount (after a period

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S Rushden Lakes to help create a safe and welcoming shopping environment. You will monitor activity, deter theft, and respond to incidents while delivering excellent customer service in a busy retail setting.

Role requires calm, professional conduct, strong communication, and the ability to work effectively as part of a store team. The position offers guaranteed hours and a 4-on/4-off rota pattern.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Operate in a fast-paced retail environment, staying alert and ready to step in when needed.
• Deliver professional customer service to both customers and colleagues.
• Help keep stores safe and secure, prevent loss, and respond to incidents.
• Identify risks and support safe ways of working in-store.
• Use store technology, including mobile reporting systems and body-worn cameras.
• Stay calm under pressure and act professionally and confidently.

Skills

Strong communication

Interpersonal skills

Calm under pressure

Proactive mindset

Customer service

Tools

Mobile reporting systems

Body-worn cameras

Job description

Mitie Cleaning & Hygiene Services is seeking a Retail Security Officer for M&S Rushden Lakes to help create a safe and welcoming shopping environment. You will monitor activity, deter theft, and respond to incidents while delivering excellent customer service in a busy retail setting.

Role requires calm, professional conduct, strong communication, and the ability to work effectively as part of a store team. The position offers guaranteed hours and a 4-on/4-off rota pattern.