Retail Security Officer — Calm, Customer‑Focused Presence

Mitie Cleaning & Hygiene Services; Plymouth; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

£13.96 per hour

Guaranteed 40+ hours per week

20% colleague discount (after a qualif

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Cleaning & Hygiene Services is recruiting a Retail Security Officer for M&S in Plymouth. You will help create a safe, welcoming store environment and protect customers and stock.

You will stay calm under pressure, monitor activity, respond to incidents and work with colleagues to maintain high standards of security and service in a busy retail setting.

Previous security experience is preferred; a valid SIA licence is desirable but not essential.

Qualifications

• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with the ability to make sound decisions quickly.
• Customer-focused with a genuine passion for service and safety.
• Team player who can adapt to changing situations.
• Willingness to work in a fast-paced retail environment.

Responsibilities

• Create a safe, welcoming store environment for customers and colleagues.
• Operate effectively in a fast-paced retail environment, staying alert and responsive.
• Help keep store safe and secure, prevent loss, and respond to incidents.

Skills

Communication skills

Interpersonal skills

Calm under pressure

Customer service mindset

Proactive mindset

Team player

Flexibility

Job description

Mitie Cleaning & Hygiene Services is recruiting a Retail Security Officer for M&S in Plymouth. You will help create a safe, welcoming store environment and protect customers and stock.

You will stay calm under pressure, monitor activity, respond to incidents and work with colleagues to maintain high standards of security and service in a busy retail setting.

Previous security experience is preferred; a valid SIA licence is desirable but not essential.