Retail Security Pro — Calm, Customer‑Driven

Mitie Group plc.; York and North Yorkshire; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

£13.58 per hour

Guaranteed 40+ hours per week

20% colleague discount (after a period

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Group plc. is hiring a Retail Security Officer at M&S York to help create a safe, welcoming and secure environment for customers and colleagues. You will stay calm under pressure, lead with professionalism, and deliver great service while protecting our stores, people and products.

The role requires strong awareness, a warm attitude, and a proactive mindset to prevent incidents and provide professional support to customers and team members.

Qualifications

• Previous security experience preferred.
• SIA licence desirable but not essential.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with quick decision ability.
• Genuine passion for customer service and safety.

Responsibilities

• Create a safe, welcoming and secure environment for customers and colleagues.
• Protect stores, people and products from loss and harm.
• Respond to incidents and support safe procedures.
• Utilise store technology for reporting and incident management.

Skills

Security experience

SIA licence

Communication

Calm under pressure

Proactive mindset

Customer service

Job description

Mitie Group plc. is hiring a Retail Security Officer at M&S York to help create a safe, welcoming and secure environment for customers and colleagues. You will stay calm under pressure, lead with professionalism, and deliver great service while protecting our stores, people and products.

The role requires strong awareness, a warm attitude, and a proactive mindset to prevent incidents and provide professional support to customers and team members.