Retail Security Officer — Calm, Customer‑Focused

Mitie Group plc.; Exeter; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

20% colleague discount (after aqualif.

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Group plc. is seeking a Security Officer for M&S to ensure a safe, welcoming shopping environment. You will be the visible presence in-store, balancing security responsibilities with high standards of customer service.

Candidates should be calm under pressure, with strong communication skills and a proactive mindset. Travel to Exeter, Plymouth, Torbay and Exmouth areas is expected, and a valid SIA licence is desirable though not essential.

Qualifications

• Strong communication and interpersonal skills required.
• Calm, confident and professional approach.
• Proactive mindset with ability to make quick decisions.
• Genuine passion for customer service and safety.

Responsibilities

• Maintain a visible security presence in store and provide customer and colleague support.
• Prevent loss, respond to incidents and identify risks to protect the store environment.
• Operate store technology and reporting systems as part of daily duties.
• Travel to Exeter, Plymouth, Torbay and Exmouth areas as needed.

Skills

Communication skills

Interpersonal skills

Calm under pressure

Customer service mindset

Decision making

Job description

Mitie Group plc. is seeking a Security Officer for M&S to ensure a safe, welcoming shopping environment. You will be the visible presence in-store, balancing security responsibilities with high standards of customer service.

Candidates should be calm under pressure, with strong communication skills and a proactive mindset. Travel to Exeter, Plymouth, Torbay and Exmouth areas is expected, and a valid SIA licence is desirable though not essential.