In-Store Security Officer — Calm, Customer-Focused Guardian

Mitie Group plc.; Milton Keynes; On-site; GBP 19,000 - 25,000; Full time

Benefits offered by this job

20% discount

SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Group plc. is hiring a Support Retail Security Officer for M&S in Milton Keynes, Northampton and Rushden. You’ll help create a safe, welcoming store environment, and travel to the listed locations with own transport while earning £16.15 per hour.

You’ll stay calm under pressure, lead with professionalism, and deliver great service while protecting customers, colleagues and products. The role requires strong awareness, a customer‑focused mindset and teamwork in a fast-paced retail setting.

Qualifications

• Previous security experience preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills

Responsibilities

• Provide a visible security presence in stores.
• Prevent loss and respond to incidents.
• Support store operations with digital reporting tools.
• Maintain calm, professional customer service

Skills

Customer service

Communication skills

Calm under pressure

Professionalism

Education

SIA licence (desirable)

Job description

Mitie Group plc. is hiring a Support Retail Security Officer for M&S in Milton Keynes, Northampton and Rushden. You’ll help create a safe, welcoming store environment, and travel to the listed locations with own transport while earning £16.15 per hour.

You’ll stay calm under pressure, lead with professionalism, and deliver great service while protecting customers, colleagues and products. The role requires strong awareness, a customer‑focused mindset and teamwork in a fast-paced retail setting.