Retail Security & Customer Service Officer – £16.20/hr

Mitie Cleaning & Hygiene Services; Truro, Hayle; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

20% discount

Company-funded SIA licence renewal

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Job summary

M&S is seeking a Security Officer to create a safe, welcoming and secure environment for customers and colleagues across Truro, Kingsley Village and Hayle. Applicants must have own transport and be able to travel between these areas.

You will stay calm under pressure, lead with professionalism and deliver great service while protecting stores, people and products. The role involves incident response, loss prevention, and using store technology and body-worn cameras.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with the ability to make quick decisions.
• Genuine passion for customer service and keeping people safe.

Responsibilities

• Protect stores, customers and colleagues by maintaining a safe environment.
• Respond to incidents and identify risks, supporting safe ways of working.
• Operate store technology and reporting systems, including body-worn cameras.
• Be a visible, service-focused presence in-store and support operations.

Skills

Communication skills

Customer service

Calm under pressure

Decision making

Job description

M&S is seeking a Security Officer to create a safe, welcoming and secure environment for customers and colleagues across Truro, Kingsley Village and Hayle. Applicants must have own transport and be able to travel between these areas.

You will stay calm under pressure, lead with professionalism and deliver great service while protecting stores, people and products. The role involves incident response, loss prevention, and using store technology and body-worn cameras.