Retail Security Officer — Calm, Customer-Focused

Mitie; City of Edinburgh; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie is recruiting a Security Officer for M&S stores across Edinburgh and surrounding areas. You will help create a safe, welcoming environment, stay calm under pressure and protect customers and colleagues with professional service.

The role requires a proactive, customer-focused mindset, strong communication, and the ability to respond quickly to incidents. An SIA licence is desirable, and you must be able to provide a 5-year UK work history. £16.50 per hour.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to stay calm and professional in challenging situations.
• Flexible and customer-focused with a proactive mindset.

Responsibilities

• Maintain security and safety in-store environments.
• Prevent loss, respond to incidents and report outcomes.
• Support safe ways of working and use store tech and body-worn cameras.
• Provide exceptional customer service while protecting people, stores and products.

Skills

Strong communication

Interpersonal skills

Calm under pressure

Professional approach

Job description

Mitie is recruiting a Security Officer for M&S stores across Edinburgh and surrounding areas. You will help create a safe, welcoming environment, stay calm under pressure and protect customers and colleagues with professional service.

The role requires a proactive, customer-focused mindset, strong communication, and the ability to respond quickly to incidents. An SIA licence is desirable, and you must be able to provide a 5-year UK work history. £16.50 per hour.