Retail Security Officer – Calm, Customer-Focused

Mitie Group plc.; Glasgow; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

20% colleague discount

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Group plc. is seeking a Retail Security Officer for M&S locations in the United Kingdom. The role focuses on creating a safe, welcoming environment while protecting people, stores and products.

You will be a visible store presence, combining awareness with friendly service in a fast-paced retail setting. The ideal candidate has strong communication skills, a calm and professional demeanor, and a proactive mindset to handle incidents and support safe operations.

Qualifications

• Previous security experience preferred.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with ability to make sound decisions quickly.
• Genuine passion for customer service and keeping people safe.

Responsibilities

• Maintain a visible security presence in-store to deter loss and respond to incidents promptly.
• Deliver excellent customer service while keeping customers and colleagues safe.
• Operate store technology, including mobile reporting systems and body-worn cameras, for incident management.

Skills

Security experience

Communication skills

Interpersonal skills

Calm under pressure

Proactive mindset

Job description

Mitie Group plc. is seeking a Retail Security Officer for M&S locations in the United Kingdom. The role focuses on creating a safe, welcoming environment while protecting people, stores and products.

You will be a visible store presence, combining awareness with friendly service in a fast-paced retail setting. The ideal candidate has strong communication skills, a calm and professional demeanor, and a proactive mindset to handle incidents and support safe operations.