Retail Security Officer - Calm, Customer-Focused

Mitie Cleaning & Hygiene Services; Birmingham; On-site; GBP 21,000 - 23,000; Full time

Benefits offered by this job

20% colleague discount

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

M&S in Birmingham is seeking a Security Officer to help create a safe, welcoming and secure environment for customers and colleagues. You will operate in a fast-paced retail setting, stay calm under pressure, and act as a visible presence to deter loss and protect people and products.

The role emphasizes customer service, professional conduct, and teamwork with store colleagues to maintain high standards and adapt to changing situations daily.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Maintain high visibility to deter incidents and safeguard customers and colleagues.
• Respond to incidents promptly and support emergency procedures when required.
• Identify risks and implement safe working practices across the store.
• Utilise store technology and body‑worn cameras to support incident management.
• Deliver excellent customer service while supporting store operations.

Skills

Previous security experience

Strong communication

Calm under pressure

Professional demeanor

Proactive mindset

Customer service focus

Tools

SIA licence (desirable)

Job description

M&S in Birmingham is seeking a Security Officer to help create a safe, welcoming and secure environment for customers and colleagues. You will operate in a fast-paced retail setting, stay calm under pressure, and act as a visible presence to deter loss and protect people and products.

The role emphasizes customer service, professional conduct, and teamwork with store colleagues to maintain high standards and adapt to changing situations daily.