Retail Security Officer - Calm, Customer-Focused

Mitie Group plc.; Llandudno; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Share Incentive Plan

Colleague discount 20%

Company-funded SIA licence renewal

Guaranteed 40+ hours per week

Job summary

Marks & Spencer is hiring a Security Officer to create a safe, welcoming store environment. You will stay calm under pressure, lead with professionalism and protect customers, colleagues and products.

This role emphasizes strong communication, a proactive mindset, and delivering excellent service while maintaining store security. A valid SIA licence is desirable but not essential, with a 40+ hour week and £13.58 per hour.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.

Responsibilities

• Provide security and safety for customers and colleagues in-store.
• Identify risks, prevent loss, and respond to incidents.
• Communicate effectively with customers and team members to deliver great service.
• Use store tech and body-worn cameras to support operations and incident management.
• Remain calm under pressure and act professionally in all situations.

Skills

Security experience

SIA licence

Communication skills

Calm under pressure

Customer service

Job description

Marks & Spencer is hiring a Security Officer to create a safe, welcoming store environment. You will stay calm under pressure, lead with professionalism and protect customers, colleagues and products.

This role emphasizes strong communication, a proactive mindset, and delivering excellent service while maintaining store security. A valid SIA licence is desirable but not essential, with a 40+ hour week and £13.58 per hour.