Security Officer — Calm, Customer-First, 40+ Hours

Mitie Group plc.; Warmonds Hill; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Colleague discount

SIA licence renewal assistance

Job summary

Marks & Spencer is seeking a proactive Security Officer to maintain a visible presence, ensure customer and colleague safety, and support secure store operations. This role emphasizes calm professionalism, strong communication, and quick decision‑making in a fast‑paced retail setting.

You will help prevent loss, respond to incidents, and use store tech while delivering excellent customer service and keeping people safe.

Qualifications

• Prior security experience preferred.
• A valid SIA licence desirable, though not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Maintain a visible security presence to support customers and colleagues.
• Prevent losses, respond to incidents, and identify risks.
• Support safe ways of working and protect store environment.
• Use store technology and body‑worn cameras for incident management.

Skills

Communication skills

Interpersonal skills

Customer service mindset

Calm under pressure

Job description

Marks & Spencer is seeking a proactive Security Officer to maintain a visible presence, ensure customer and colleague safety, and support secure store operations. This role emphasizes calm professionalism, strong communication, and quick decision‑making in a fast‑paced retail setting.

You will help prevent loss, respond to incidents, and use store tech while delivering excellent customer service and keeping people safe.