Customer-First Security Officer — Calm, Confident, Retail

M& S; Chalfont St. Peter; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

20% colleague discount

SIA licence renewal (company-funded)

Full training and ongoing development

Benefits and wellbeing support

Job summary

M&S is seeking a security officer to maintain a safe, welcoming environment in a premium retail setting. You will be part of the store team, delivering professionalism, reassurance and customer service.

Role focuses on visible presence, assisting customers and colleagues, responding to incidents, de-escalating tension, and working with the wider store team to protect people and property. The role requires a minimum of 5 years trackable work history in the UK and a genuine desire to help others,

Qualifications

• 5 years of trackable work history in the UK.
• Strong communication and people skills.
• Professional demeanor with emotional intelligence.
• Confident with sound judgement.
• Calm, positive approach under pressure.
• Genuine desire to help customers and colleagues.

Responsibilities

• Create a visible, welcoming security presence in-store.
• Support customers and colleagues professionally.
• Respond to incidents, theft and security concerns.
• De-escalate challenging situations calmly.
• Collaborate with store teams to protect people and property.
• Maintain high standards of professionalism and customer service.

Skills

Strong communication

People skills

Professionalism

Emotional intelligence

Confidence

Judgement under pressure

Job description

M&S is seeking a security officer to maintain a safe, welcoming environment in a premium retail setting. You will be part of the store team, delivering professionalism, reassurance and customer service.

Role focuses on visible presence, assisting customers and colleagues, responding to incidents, de-escalating tension, and working with the wider store team to protect people and property. The role requires a minimum of 5 years trackable work history in the UK and a genuine desire to help others,