Customer-Focused Security Officer: Calm & Professional

Mitie Group plc.; Lower Howsell; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

20% discount

Drinks & snacks during shift

SIA licence renewal included

Career progression opportunities

Share Incentive Plan

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Marks & Spencer is seeking a Security Officer to join our store team and help deliver the professional, reassuring customer experience expected from one of the UK's most trusted retail brands. You will help maintain a safe, welcoming environment while contributing to the customer journey and store experience.

Responsibilities include creating a visible presence, supporting customers and colleagues, responding to incidents, de-escalating situations, and collaborating with the wider M&S team to

Qualifications

• 5 years trackable working history in the UK.
• Experience in retail, hospitality, customer service, leisure, security or other customer-facing environments.
• Demonstrates strong communication and professional demeanor.

Responsibilities

• Create a visible, welcoming and reassuring presence within store.
• Support customers and colleagues professionally and confidently.
• Respond to incidents, theft and security concerns.
• De-escalate challenging situations calmly and respectfully.
• Collaborate with store teams within the wider M&S environment.
• Maintain high standards of professionalism, communication and customer service.

Skills

Strong communication

People skills

Emotional intelligence

Calm under pressure

Customer service

Professionalism

Job description

Marks & Spencer is seeking a Security Officer to join our store team and help deliver the professional, reassuring customer experience expected from one of the UK's most trusted retail brands. You will help maintain a safe, welcoming environment while contributing to the customer journey and store experience.

Responsibilities include creating a visible presence, supporting customers and colleagues, responding to incidents, de-escalating situations, and collaborating with the wider M&S team to