Retail Security Officer – Calm, Customer‑Focused & Safe Store

Mitie Group plc.; Christchurch; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

20% colleague discount

Job summary

M&S is seeking a Retail Security Officer to maintain a safe and welcoming store environment at 1 Redlands, Poole, BH12 1DN. You will protect customers, colleagues and products while staying calm under pressure and delivering great service.

The role emphasizes security awareness, visible presence, and proactive decision-making. A valid SIA licence is desirable though not essential; strong communication and a customer-focused approach are required.

Qualifications

• Previous security experience is preferred.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.

Responsibilities

• Maintain a visible security presence in store.
• Prevent loss and respond to incidents.
• Support store operations and incident management.
• Assist customers and colleagues with professional service.

Skills

Security experience

Communication skills

Calm under pressure

Customer service

Tools

Body-worn cameras

Mobile reporting systems

Job description

M&S is seeking a Retail Security Officer to maintain a safe and welcoming store environment at 1 Redlands, Poole, BH12 1DN. You will protect customers, colleagues and products while staying calm under pressure and delivering great service.

The role emphasizes security awareness, visible presence, and proactive decision-making. A valid SIA licence is desirable though not essential; strong communication and a customer-focused approach are required.