Retail Security Officer: Calm, Customer-First Protector

Mitie Group; Lancaster; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

£13.58 per hour

Colleague discount 20%

SIA licence renewal funded

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Job summary

Marks & Spencer is seeking a Security Officer to help create a safe, welcoming environment for customers and colleagues. You’ll be a visible presence in-store, greeting customers, helping colleagues feel secure and protecting people, stores and products.

Be ready to stay calm under pressure, act with professionalism, and take pride in delivering great service. The role requires strong communication, a proactive mindset, and the ability to respond quickly to incidents while supporting store

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.
• All candidates must be able to provide a 5-year checkable work history within the UK.
• This is a role where service, safety and professionalism come together every single day.

Responsibilities

• Keep stores safe and secure by preventing loss and responding to incidents.
• Identify risks and support safe ways of working.
• Use store technology and body-worn cameras to support operations and incident management.
• Stay calm under pressure and act professionally in challenging situations.
• Work closely with store colleagues to maintain high standards and a positive environment.

Skills

Strong communication

Interpersonal skills

Calm under pressure

Professional approach

Proactive mindset

Customer service

Decision making

Job description

Marks & Spencer is seeking a Security Officer to help create a safe, welcoming environment for customers and colleagues. You’ll be a visible presence in-store, greeting customers, helping colleagues feel secure and protecting people, stores and products.

Be ready to stay calm under pressure, act with professionalism, and take pride in delivering great service. The role requires strong communication, a proactive mindset, and the ability to respond quickly to incidents while supporting store