Retail Security Officer — Calm, Customer-First Guardian

Mitie; Worcester; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Marks & Spencer in Worcester is hiring a Security Officer to help create a safe, welcoming environment for customers and colleagues. You’ll stay calm under pressure, lead with professionalism and protect our stores, people and products.

We’re seeking confident, customer-focused individuals who combine awareness with a warm, approachable attitude. You’ll be a visible presence in store, supporting store operations and incident management using mobile reporting and body-worn cameras.

Qualifications

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

Responsibilities

• Provide a visible security presence to deter loss and respond to incidents
• Support customers and colleagues with a friendly and professional service
• Identify risks and support safe ways of working within the store
• Use store tech and reporting systems to support incident management
• Remain calm under pressure and act decisively in challenging situations
• Collaborate with store colleagues to maintain high standards and safety

Job description

Marks & Spencer in Worcester is hiring a Security Officer to help create a safe, welcoming environment for customers and colleagues. You’ll stay calm under pressure, lead with professionalism and protect our stores, people and products.

We’re seeking confident, customer-focused individuals who combine awareness with a warm, approachable attitude. You’ll be a visible presence in store, supporting store operations and incident management using mobile reporting and body-worn cameras.