Retail Security Officer — Calm, Customer-Driven Protection

Mitie Cleaning & Hygiene Services; City of Edinburgh; Vor Ort; GBP 19.000 - 27.000; Vollzeit

Benefits dieser Stelle

20% colleague discount (after a period

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Zusammenfassung

Mitie Cleaning & Hygiene Services is seeking a Retail Support Security Officer for M&S stores across Edinburgh and surrounding areas. The role focuses on creating a safe, welcoming environment while protecting customers, colleagues, and products.

You will work in a fast-paced retail setting, staying calm under pressure and delivering professional service. Strong communication, a proactive mindset and a genuine passion for keeping people safe are essential.

Qualifikationen

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Aufgaben

• Maintain store safety and security, prevent loss and respond to incidents.
• Provide professional customer service and support to customers and colleagues.
• Operate in a fast-paced retail environment with alertness and responsiveness.
• Utilise store technology and reporting tools to support incident management.

Kenntnisse

Communication

Interpersonal skills

Calm under pressure

Customer service

Proactive mindset

Decision making

Ausbildung

SIA licence (desirable)

Jobbeschreibung

Mitie Cleaning & Hygiene Services is seeking a Retail Support Security Officer for M&S stores across Edinburgh and surrounding areas. The role focuses on creating a safe, welcoming environment while protecting customers, colleagues, and products.

You will work in a fast-paced retail setting, staying calm under pressure and delivering professional service. Strong communication, a proactive mindset and a genuine passion for keeping people safe are essential.