Retail Security Officer — Calm, Customer‑Focused, 40+hrs

Mitie Group plc.; Leeds; Presencial; GBP 15.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

40+ hours per week

20% colleague discount

SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Descripción de la vacante

Mitie Group plc. is seeking a Retail Security Officer for M&S in Leeds. You will help create a safe, welcoming and secure environment for customers and staff, while staying calm under pressure and delivering high-quality service.

Ideal candidates have security experience, strong communication skills, and a proactive, professional approach. A valid SIA licence is desirable but not essential. The role emphasizes customer service and loss prevention in a fast-paced retail setting.

Formación

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with quick decision making.

Responsabilidades

• Create a safe, welcoming and secure environment for customers and colleagues.
• Prevent loss, respond to incidents and identify risks.
• Use store technology and body-worn cameras for incident management.
• Stay calm under pressure and support emergency procedures.
• Work closely with store colleagues to maintain high standards.

Conocimientos

Security experience

SIA licence

Communication skills

Customer service

Calm under pressure

Descripción del empleo

Mitie Group plc. is seeking a Retail Security Officer for M&S in Leeds. You will help create a safe, welcoming and secure environment for customers and staff, while staying calm under pressure and delivering high-quality service.

Ideal candidates have security experience, strong communication skills, and a proactive, professional approach. A valid SIA licence is desirable but not essential. The role emphasizes customer service and loss prevention in a fast-paced retail setting.