Retail Security Officer — Calm, Customer-Focused (4-on/4-off)

Mitie; Sheffield; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Marks & Spencer in Sheffield is seeking a Security Officer to help create a safe, welcoming environment for customers and colleagues. You’ll be a visible, calm presence, prevent loss, respond to incidents and support store operations using body-worn cameras and mobile reporting tools.

This role requires a confident, customer‑focused approach, strong communication, and the ability to stay composed under pressure.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.
• All candidates must be able to provide a 5-year checkable work history within the UK.

Responsibilities

• Keep stores safe and secure, preventing loss and responding to incidents.
• Identify risks and support safe ways of working within the store environment.
• Use store technology and reporting systems to support operations and incident management.
• Stay calm under pressure and act professionally in challenging situations.
• Work closely with store colleagues to maintain high standards and a positive environment.

Skills

Security experience

SIA licence

Communication skills

Interpersonal skills

Calm under pressure

Decision making

Customer service

Safety awareness

Job description

Marks & Spencer in Sheffield is seeking a Security Officer to help create a safe, welcoming environment for customers and colleagues. You’ll be a visible, calm presence, prevent loss, respond to incidents and support store operations using body-worn cameras and mobile reporting tools.

This role requires a confident, customer‑focused approach, strong communication, and the ability to stay composed under pressure.