Retail Security Officer - Calm, Customer-Driven Protector

Mitie; Highgate; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Security Officer role at M&S Birmingham Bullring. You will help create a safe, welcoming shopping environment, assist customers and colleagues, and protect people and products in a fast-paced store. You’ll stay calm under pressure, use store technology, and respond to incidents with professionalism.

We’re seeking confident, customer-focused individuals who value service, safety and teamwork. A valid SIA licence is desirable; 5-year UK work history is required for all candidates.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.
• All candidates must be able to provide a 5-year checkable work history within the UK.

Responsibilities

• Create a safe, welcoming and secure environment for customers and colleagues.
• Act as a visible presence in store, supporting customers and staff.
• Prevent loss, respond to incidents and identify risks to protect people and products.
• Use store technology and body-worn cameras to support operations and incidents.
• Stay calm under pressure and assist with emergency procedures when needed.
• Work closely with store colleagues to maintain high standards and a positive environment.

Skills

Customer service

Communication skills

Interpersonal skills

Calm under pressure

Job description

Security Officer role at M&S Birmingham Bullring. You will help create a safe, welcoming shopping environment, assist customers and colleagues, and protect people and products in a fast-paced store. You’ll stay calm under pressure, use store technology, and respond to incidents with professionalism.

We’re seeking confident, customer-focused individuals who value service, safety and teamwork. A valid SIA licence is desirable; 5-year UK work history is required for all candidates.