Security officer - M&S Birmingham Bullring

Mitie; Highgate; In loco; GBP 15.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Descrizione del lavoro

Security Officer role at M&S Birmingham Bullring. You will help create a safe, welcoming shopping environment, assist customers and colleagues, and protect people and products in a fast-paced store. You’ll stay calm under pressure, use store technology, and respond to incidents with professionalism.

We’re seeking confident, customer-focused individuals who value service, safety and teamwork. A valid SIA licence is desirable; 5-year UK work history is required for all candidates.

Competenze

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.
• All candidates must be able to provide a 5-year checkable work history within the UK.

Mansioni

• Create a safe, welcoming and secure environment for customers and colleagues.
• Act as a visible presence in store, supporting customers and staff.
• Prevent loss, respond to incidents and identify risks to protect people and products.
• Use store technology and body-worn cameras to support operations and incidents.
• Stay calm under pressure and assist with emergency procedures when needed.
• Work closely with store colleagues to maintain high standards and a positive environment.

Conoscenze

Customer service

Communication skills

Interpersonal skills

Calm under pressure

Descrizione del lavoro

Security officer - M&S Birmingham Bullring

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

-At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.

-Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.

-You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.

-Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.

-You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.

-Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.

-Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

What we're looking for

-Previous security experience is preferred

-A valid SIA licence is desirable, although not essential

-Strong communication and interpersonal skills

-A calm, confident and professional approach

-A proactive mindset with the ability to make sound decisions quickly

-A genuine passion for customer service and keeping people safe

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

-£13.58 per hour

-Company-funded SIA licence renewal

-Share Incentive Plan

-Save As You Earn Scheme

-Cycle to Work Scheme

-Life Assurance

-Childcare Voucher Scheme