Customer-Focused Store Security Officer

Mitie; Leeds; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

M&S is seeking a Security Officer to help create a safe, welcoming environment for customers and colleagues. You will stay calm under pressure, lead with professionalism and take pride in protecting our stores, people and products.

In this role you’ll be a visible presence, assisting customers with a friendly, professional approach while supporting store operations and incident management. Previous security experience and a valid SIA licence are advantageous.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.
• A proactive mindset with the ability to make sound decisions quickly.
• A genuine passion for customer service and keeping people safe.

Responsibilities

• Maintain a visible security presence in-store and assist customers as needed.
• Prevent loss and respond to incidents to protect people and stock.
• Identify risks and support safe ways of working within the store.
• Use store technology and reporting systems to document incidents.
• Assist with emergency procedures and safety drills as required.
• Provide excellent customer service while maintaining a secure environment.

Skills

Security experience

Communication

Calm under pressure

Customer service

Proactive mindset

Decision making

Job description

M&S is seeking a Security Officer to help create a safe, welcoming environment for customers and colleagues. You will stay calm under pressure, lead with professionalism and take pride in protecting our stores, people and products.

In this role you’ll be a visible presence, assisting customers with a friendly, professional approach while supporting store operations and incident management. Previous security experience and a valid SIA licence are advantageous.