Retail Security Officer - 40+ Hours, Customer-Focused

Mitie Cleaning & Hygiene Services; City of Edinburgh; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Colleague discount (20% after period)

SIA licence renewal funded

Life Assurance

Cycle to Work

Job summary

Mitie Cleaning & Hygiene Services is hiring a Retail Security Officer for M&S Edinburgh. You’ll help create a safe, welcoming environment, protect customers and colleagues, and respond to incidents in a busy retail setting.

You’ll stay calm under pressure, communicate effectively, and work with store teams to maintain high standards. A valid SIA licence is desirable, though not essential.

Qualifications

• Security experience preferred.
• SIA licence desirable but not essential.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with ability to make quick decisions.
• Genuine passion for customer service and keeping people safe.

Responsibilities

• Create a safe, welcoming and secure environment for customers and colleagues.
• Operate in a fast-paced retail environment, staying alert and responsive.
• Prevent loss, respond to incidents and identify risks.
• Use store technology and body-worn cameras for incident management.
• Stay calm under pressure and act professionally.
• Work closely with store colleagues to maintain high standards and adapt to change.

Skills

Security experience

SIA licence (desirable)

Communication skills

Calm under pressure

Customer service mindset

Job description

Mitie Cleaning & Hygiene Services is hiring a Retail Security Officer for M&S Edinburgh. You’ll help create a safe, welcoming environment, protect customers and colleagues, and respond to incidents in a busy retail setting.

You’ll stay calm under pressure, communicate effectively, and work with store teams to maintain high standards. A valid SIA licence is desirable, though not essential.