Retail Security Officer — 36+ Hours, Customer-Focused

Mitie Group plc.; Ipswich; On-site; GBP 19,000 - 25,000; Full time

Benefits offered by this job

36+ hours per week

20% colleague discount

SIA licence renewal

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Job summary

M&S is seeking a Security Officer to create a safe, welcoming environment for customers and colleagues in our stores. You'll stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting people, stores and products.

The role requires confident, customer-focused individuals with strong awareness, good communication, and the ability to respond quickly to incidents.

Qualifications

• Previous security experience preferred.
• SIA licence desirable but not essential.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with quick decision-making.
• Genuine passion for customer service and keeping people safe.
• 5-year checkable UK work history.

Responsibilities

• Operate in a fast-paced retail environment, stay alert and respond to incidents.
• Prevent loss, identify risks and support safe ways of working.
• Be a visible, approachable presence and deliver professional customer support.
• Protect stores, people and products and help customers feel supported.

Skills

Customer service

Communication skills

Interpersonal skills

Calm under pressure

Team player

Flexibility

Proactive mindset

Decision making

Job description

M&S is seeking a Security Officer to create a safe, welcoming environment for customers and colleagues in our stores. You'll stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting people, stores and products.

The role requires confident, customer-focused individuals with strong awareness, good communication, and the ability to respond quickly to incidents.