Retail Security Officer: Calm, Customer-Focused (40+ hrs)

Mitie Group plc.; Gateshead; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

£13.58 per hour

Guaranteed 40+ hours per week

20% colleague discount (after a qualifi

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Marks & Spencer in the Metro Centre is seeking a Retail Security Officer to help keep customers and colleagues safe while delivering excellent service. You’ll be a visible, calm, and professional presence across the store, ready to respond to incidents and prevent loss.

The role requires strong customer service, good communication, and the ability to stay composed under pressure. It offers £13.58 per hour, guaranteed 40+ hours per week, and a supportive team in a fast-paced retail environment.

Qualifications

• Customer service experience
• Strong communication and interpersonal skills
• Calm, confident and professional approach
• Proactive mindset with ability to make quick decisions
• Genuine passion for customer service and safety

Responsibilities

• Create a welcoming store environment and greet customers while providing professional support.
• Prevent loss, respond to incidents and identify risks to keep the store secure.
• Use store technology including mobile reporting systems and body-worn cameras for incident management.
• Work as part of a team to support operations and maintain high store standards.

Skills

Customer service

Communication

Calm under pressure

Proactive mindset

Team player

Education

SIA licence (desirable)

Job description

Marks & Spencer in the Metro Centre is seeking a Retail Security Officer to help keep customers and colleagues safe while delivering excellent service. You’ll be a visible, calm, and professional presence across the store, ready to respond to incidents and prevent loss.

The role requires strong customer service, good communication, and the ability to stay composed under pressure. It offers £13.58 per hour, guaranteed 40+ hours per week, and a supportive team in a fast-paced retail environment.