Security Officer - Create Safe, Welcoming Store Moments

M& S; Whitstable; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

45 hours per week guaranteed

20% staff discount

Full training and SIA licence renewal

Job summary

M&S is seeking a Security Officer to join the store team. You will create a visible, welcoming, and reassuring presence while supporting customers and colleagues with professionalism. Respond to incidents and security concerns and work collaboratively with the store team to maintain high standards of safety and service.

The role emphasizes calm, confident decision making, strong communication, and a genuine desire to help customers and staff, contributing to a positive store environment.

Qualifications

• Strong communication and people skills are essential.
• Professional demeanor and emotional intelligence are required.
• Confident and able to exercise sound judgement under pressure.

Responsibilities

• Create a visible, welcoming and reassuring presence in store.
• Support customers and colleagues professionally and confidently.
• Respond to incidents, theft and security concerns as they arise.
• De-escalate challenging situations calmly and respectfully.
• Work with store teams to uphold professional security standards.

Skills

Strong communication

People skills

Emotional intelligence

Professionalism

Confidence

Job description

M&S is seeking a Security Officer to join the store team. You will create a visible, welcoming, and reassuring presence while supporting customers and colleagues with professionalism. Respond to incidents and security concerns and work collaboratively with the store team to maintain high standards of safety and service.

The role emphasizes calm, confident decision making, strong communication, and a genuine desire to help customers and staff, contributing to a positive store environment.