Customer-Focused Retail Security Officer (40+ hrs)

Mitie Group plc.; Lancashire; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

20% colleague discount

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Join M&S as a Security Officer in Blackpool, providing a safe and welcoming shopping environment for customers and colleagues. You will help protect people and products, stay calm under pressure, and act with professionalism while delivering great service in a fast-paced retail setting.

This role requires confidence, strong communication, and a proactive mindset. You will be visible in-store, greeting customers and supporting store operations with digital tools and incident management.

Qualifications

• Previous security experience is preferred.
• A valid SIA licence is desirable, although not essential.
• Strong communication and interpersonal skills.
• A calm, confident and professional approach.

Responsibilities

• Create a safe, welcoming and secure environment for customers and colleagues.
• Operate in a fast-paced retail environment, staying alert and responsive.
• Use store technology, including mobile reporting systems and body-worn cameras.
• Identify risks and support safe ways of working.

Skills

Customer service

Communication

Calm under pressure

Teamwork

Education

SIA licence (desirable)

Job description

Join M&S as a Security Officer in Blackpool, providing a safe and welcoming shopping environment for customers and colleagues. You will help protect people and products, stay calm under pressure, and act with professionalism while delivering great service in a fast-paced retail setting.

This role requires confidence, strong communication, and a proactive mindset. You will be visible in-store, greeting customers and supporting store operations with digital tools and incident management.