Security Officer — 40+ Hours, Retail & Customer-Focused

Mitie Group plc.; City of Edinburgh; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

20% colleague discount

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Marks & Spencer is hiring a Retail Security Officer at M&S Stockbridge. You will be a visible, customer-focused presence ensuring a safe and welcoming environment for customers and colleagues.

The role involves loss prevention, incident response, and operating store technology to support operations. Ideal candidates stay calm under pressure, communicate effectively, and work well in a fast-paced retail setting.

Qualifications

• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with ability to make quick decisions.
• Genuine passion for customer service and keeping people safe.
• Willingness to work in a fast-paced retail environment.
• Flexibility to adapt to changing store needs.

Responsibilities

• Maintain a visible, reassuring presence in-store.
• Prevent loss and respond to incidents to protect store assets.
• Support safe ways of working and incident management with store tech.
• Provide excellent customer service and assist customers and colleagues.
• Collaborate with coworkers to maintain high standards and store safety.
• Remain calm under pressure and act professionally in all situations.

Skills

Strong communication

Interpersonal skills

Calm under pressure

Professional demeanor

Customer-focused

Team player

Job description

Marks & Spencer is hiring a Retail Security Officer at M&S Stockbridge. You will be a visible, customer-focused presence ensuring a safe and welcoming environment for customers and colleagues.

The role involves loss prevention, incident response, and operating store technology to support operations. Ideal candidates stay calm under pressure, communicate effectively, and work well in a fast-paced retail setting.