Retail Security Officer

Mitie; Southampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A security services provider is seeking a Retail Security Officer in Southampton. The role involves delivering exceptional customer service, conducting store patrols, and using CCTV systems to enhance safety. Candidates should preferably hold a current SIA licence, with training available in certain circumstances. The position offers contracted hours and various benefits, including paid breaks, pension schemes, and development opportunities.

Benefits

Contracted hours

Annual leave entitlement

Pension and life insurance schemes

Free uniform supplied

Access to employee benefits

Progression and development opportunities

Paid breaks

Qualifications

• Ability to deliver industry-leading customer service.
• Experience in deterrence of violence and public order offences.
• Knowledge of patrols and utilization of CCTV systems is a plus.

Responsibilities

• Deliver industry-leading customer service.
• Deter violence and public order offences.
• Conduct patrols of the store.
• Utilize CCTV systems to reduce crime.
• Liaise with store management and law enforcement.

Skills

Customer service

Patrolling

CCTV usage

Education

Current SIA licence or Certificates

5-year checkable employment/education history

Job description

Overview

Pay rate: £12.60 p/h. Various Shifts (to be discussed at interview).

Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.

It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).

Vetting: It is vital that you have a full 5-year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment terminated.

Main duties

• To deliver industry leading customer service
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Benefits to working with Mitie include

• Contracted hours
• Annual leave entitlement
• Pension and Life insurance schemes
• Free uniform supplied
• SIA Re-licencing programme
• Comprehensive induction and training programme
• Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services
• Apprenticeship schemes
• Progression and development opportunities
• All breaks are paid