Retail Security & Customer Experience Officer

Mitie; Whitstable; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Guaranteed 45 hours per week

20% colleague discount

SIA licence renewal training

Career progression opportunities

Staff recognition schemes

Share Incentive Plan

Cycle to Work Scheme

Life Assurance

Wellbeing support

Job summary

Mitie is seeking a Retail Security Officer for M&S Whitstable. This customer-facing role focuses on safety, professionalism and delivering an exceptional store experience within a premium retail environment.

You will maintain a secure environment, assist customers and colleagues, and respond to incidents, ensuring positive interactions and a calm, professional presence throughout your shift.

Qualifications

• 5 years trackable UK work history.
• Customer-facing security experience preferred.
• Ability to de-escalate incidents calmly.

Responsibilities

• Maintain a visible, welcoming security presence in-store.
• Support customers and colleagues professionally.
• Respond to incidents and security concerns appropriately.
• De-escalate challenging situations calmly and respectfully.
• Collaborate with store teams to deliver a safe customer journey.
• Maintain high standards of professionalism and service.

Skills

Strong communication

People skills

Professionalism

Emotional intelligence

Calm under pressure

Customer service

Job description

Mitie is seeking a Retail Security Officer for M&S Whitstable. This customer-facing role focuses on safety, professionalism and delivering an exceptional store experience within a premium retail environment.

You will maintain a secure environment, assist customers and colleagues, and respond to incidents, ensuring positive interactions and a calm, professional presence throughout your shift.