Customer-Focused Retail Security Officer

Mitie Group plc.; Reigate; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

SIA licence renewal funded by company

20% colleague discount

Bev/ snacks during shifts

Comprehensive training and development

Job summary

Mitie Group plc. is hiring Relief Retail Security Officers for M&S Reigate to create a safe, welcoming store experience. You will safeguard people and property while delivering exceptional customer service in a premium retail environment.

Role focuses on visible security presence, assisting customers and colleagues, and handling incidents with calm professionalism. Weekend work and a 5-year UK history are required.

Qualifications

• 5 years trackable working history in UK
• Must work weekends
• Experience in security or customer-facing environments

Responsibilities

• Create a visible, welcoming and reassuring presence within store
• Support customers and colleagues professionally and confidently
• Respond to incidents, theft and security concerns
• De-escalate challenging situations calmly and respectfully
• Collaborate with store teams as part of the wider M&S environment
• Deliver high standards of professionalism, communication and customer service

Skills

Strong communication

People skills

Professionalism

Emotional intelligence

Calm under pressure

Customer-focused

Confidence

Job description

Mitie Group plc. is hiring Relief Retail Security Officers for M&S Reigate to create a safe, welcoming store experience. You will safeguard people and property while delivering exceptional customer service in a premium retail environment.

Role focuses on visible security presence, assisting customers and colleagues, and handling incidents with calm professionalism. Weekend work and a 5-year UK history are required.