Customer-Experience Security Specialist

Mitie; Cambridge; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

40+ hours per week

20% colleague discount

SIA licence renewal training

Industry-leading customer service/ret…

Career progression opportunities

Staff recognition schemes

Job summary

Mitie is recruiting a Security Officer for an in-store role with Marks & Spencer, delivering a safe, welcoming customer experience. You will maintain a professional presence, assist customers and colleagues, and respond to incidents while upholding high standards of service.

This role emphasizes calm, confident interactions, de-escalation when required and close collaboration with store teams within one of the UK's best-known retailers.

Qualifications

• Strong communication and people skills.
• Professionalism and emotional intelligence.
• Confidence and sound judgement under pressure.
• Desire to help customers and colleagues.

Responsibilities

• Maintaining a visible, welcoming presence in-store.
• Supporting customers and colleagues professionally and confidently.
• Responding to incidents, theft and security concerns.
• De-escalating challenging situations calmly and respectfully.
• Collaborating with store teams within the wider Mitie/M&S environment.
• Delivering high standards of professionalism and customer service.

Skills

Strong communication

People skills

Professionalism

Calm under pressure

Job description

Mitie is recruiting a Security Officer for an in-store role with Marks & Spencer, delivering a safe, welcoming customer experience. You will maintain a professional presence, assist customers and colleagues, and respond to incidents while upholding high standards of service.

This role emphasizes calm, confident interactions, de-escalation when required and close collaboration with store teams within one of the UK's best-known retailers.